Delivery & Returns

Delivery of orders:
We dispatch all orders the same day if placed before 16:00 PM, however orders may be dispatched the next working day if an issue occurs. Delivery Option you require can be selected when purchasing an item. Some of our services provided are listed below:

  • Standard delivery is a home delivery service, orders placed will be delivered within 3 – 5 working days.
  • First class delivery is a home delivery service, order placed before NOON will be delivered within 2 working days.
  • Express delivery is a home delivery service, orders placed will be delivered within 1 – 2 Working days (Depending on Quantity and size).

All orders as subject to be delayed if placed on or before Sunday, Bank holiday and Seasonal holidays (Easter, Christmas). We apologize in advance for any inconvenience given to our customers.

Please note:

When an order has been dispatched, a ‘dispatch confirmation’ email is automatically sent to the customer’s email address containing your tracking number if applicable. When receiving a despatched email for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.

Returns & Refunds 
In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via letter, fax or email) of your intention to cancel within 7 working days from delivery. After notification of cancellation an issue note with a returns number will be provided and must be signed for.

Goods must be returned ‘AS SOLD’ in the original packaging with all components and accessories. Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 day period. Sale and discounted items can only be exchanged and not refunded.

Please note:
Returns cannot be accepted without prior authorisation (notification) by An Nur in the form of a returns authorisation (RMA) number that will be issued. The returns authorisation is valid for up to 14 days only.

Full refund of the cost of the goods is upon the above conditions being met and the refund authorised only after an inspection of the goods.

Services:

We offer numerous Shipping Methods as listed below. Shipping charges are based on shipping method and variables such as, weight, quantity, destination, etc. Rates will be shown at checkout before completing your order.

National Shipping Methods:

Royal Mail – First Class Service

  • Although NOT guaranteed but you get next day delivery with most First Class items, you also get:
  • Proof of posting
  • Online confirmation of delivery
  • This method is available for orders less than 8.80 KG

Royal Mail – Second Class Service

  • Although NOT guaranteed but you get next day delivery with some second class items, you also get:
  • Proof of posting
  • Online confirmation of delivery
  • This method is available for orders less than 8.80 KG

Next Day Delivery

  • Guaranteed next day delivery for orders placed before NOON Mon-Fri.
  • Proof of posting
  • Online track and trace service.
  • Online confirmation of delivery
  • This method is available for orders less than 25 Kg